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Sector Spotlight: The Dinosaur Wears PradaDepartment stores are refocusing on merchandise selection, store design and customer amenities to deliver a 21st Century experience.
It’s been three years since Federated Department Stores announced its strategic plan to launch a national department store brand under the Macy’s banner. Since that time, the company has been busy rebranding its 800-plus stores, consolida . . . » MORE |
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10 Steps to Strong Holiday SalesAuthor shares tips to ensure retailers get the most out of the season
The Christmas and holiday retail season easily outshines any other time of the year in terms of sales. But all those shoppers and sales transactions can be exhausting for owners, managers, staff and certainly customers. Here are some planning and pre . . . » MORE |
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Calling All ShoppersHugo Boss’ interactive windows lure shoppers and Formula One fans in Japan
Hugo Boss marked the start of the Japanese Grand Prix last month with a new window campaign that used state-of-the-art technology. At the brand’s flagship store in Aoyama, a popular shopping and entertainment district in Tokyo, all the windows . . . » MORE |
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Designed for ServiceStore design can make shoppers feel fulfilled
Ever since Wal-Mart made it impossible for anyone else to compete on price, retailers’ new mantra has become, “We will differentiate on service!” Unfortunately, the retail boneyard has claimed quite a few companies that tried to &ld . . . » MORE |
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Looking for the Best LifeBest Buy, the 2007 VM+SD/Peter Glen Retailer of the Year, wants to relieve shoppers’ techno-stress
Within the next two years, television broadcasting will shift to digital transmission, as per the mandate of the Federal Communications Commission. Most consumer electronics retailers will probably see it as an opportunity to sell new TV equipment, p . . . » MORE |
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Plug and PlayMarriott's SpringHill Suites blurs the line between work and leisure
When Marriott was looking to redesign its SpringHill Suites hotels, it had a very specific clientele in mind: “lifestyle travelers.” These customers are primarily Gen-X or Gen-Y, and they tend to blur their work and play when they’r . . . » MORE |
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Evolving the Nordstrom WayNordstrom store executives talk about importance of customer amenities at Topanga Mall store
Nordstrom recently unveiled its newest store concept at Topanga Mall (Canoga Park, Calif.) where designer brands and hard-shops are given a bigger spotlight within the 200,000-square-foot space. Nordstrom executives Dave Lindsey, vp, store planning a . . . » MORE |
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Window ShoppingPolo Ralph Lauren's interactive window takes convenient shopping to a new level
Shopping 24/7 isn’t limited to the Internet anymore. Polo Ralph Lauren (New York) fashioned a new way for customers to conveniently browse its classic duds -– through its interactive storefront window. The promotion ran in August a . . . » MORE |
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Who’s Serving You?Research shows who consumers regard as the leaders in customer service
You work and work on good customer service, but how does that all translate to the customers you’re trying to service? Real People Ratings, a quarterly research project done by Corporate Research Intl. (Findlay, Ohio), sought to discover how &l . . . » MORE |
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A Su Orden!The elusive essence of the Hispanic supermarket.
Before the revolution, Fernando Rodriguez ran La Mia Grocery in Varadero, the most beautiful beach in Cuba. None did it better than Rodriguez, providing home delivery, exquisite Spanish wines, fresh perishables stacked to the ceiling, cooked-to-orde . . . » MORE |
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